1. Order Cancellations:
We regret to inform you that cancellations cannot be accepted for bespoke acoustic foam orders after 24 hours from the time of purchase. This is due to the fact that production of the acoustic foam will have commenced within this timeframe.
2. Incorrect Sizes:
In the event that we make an error in providing incorrect sizes for your order, we will take full responsibility for replacing the items. However, customers will be required to send the incorrect items back to us at their own expense until the issue with the goods is identified and verified.
3. Product Care:
We kindly ask customers to ensure that the acoustic foam products are kept away from direct sunlight. We do not offer refunds or replacements for discolored foam resulting from exposure to direct sunlight.
4. Warranty:
Our acoustic foam products are covered by a 30-day warranty from the date of purchase. This warranty covers defects in material and workmanship. Please contact our customer service team if you believe your product is defective within the warranty period.
5. Shipping and Delivery:
While we strive to deliver orders in a timely manner, please note that shipping times may vary. We cannot be held responsible for delays caused by unforeseen circumstances such as weather, customs clearance, or other factors beyond our control.
6. Returns and Refunds:
For non-bespoke items, customers may request a return within 30 days of receiving the order. Returns must be in their original condition and packaging. Refunds will be issued once the returned items are received and inspected.
7. Limitation of Liability:
We strive to provide accurate product information and descriptions. However, we do not guarantee that our products will meet your specific requirements. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.
8. Privacy and Data Protection:
We value your privacy and handle your personal information in accordance with our Privacy Policy. We do not share your information with third parties without your consent.
9. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].
10. Intellectual Property:
All content, designs, logos, and materials on our website are protected by intellectual property laws. Customers are prohibited from reproducing, copying, or using any of these materials without explicit written permission from our company.
11. Force Majeure:
We shall not be liable for any failure to perform our obligations under these terms and conditions if such failure is due to circumstances beyond our reasonable control, including but not limited to acts of nature, war, terrorism, labor disputes, power outages, or governmental restrictions.
12. Indemnification:
Customers agree to indemnify and hold us harmless from any claims, damages, liabilities, and expenses arising from their use of our products, services, or website. This includes any violation of these terms and conditions, infringement of third-party rights, or any negligent or wrongful conduct.
13. Modification of Terms:
We reserve the right to modify or update these terms and conditions at any time without prior notice. Customers are responsible for reviewing the terms regularly. Continued use of our website and products after any modifications constitutes acceptance of the updated terms.
14. Dispute Resolution:
In the event of a dispute, both parties agree to attempt to resolve the matter through negotiation and good faith discussions. If an agreement cannot be reached, the dispute shall be referred to mediation or arbitration in accordance with the laws of [Your Jurisdiction].
By placing an order on our website, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.